Since they have already replaced the system once, they refuse to do so again. It's not traveling and has been lightly used. They read a script and will not move on until they check the box, literally! I have been having issues with Dell SupportAssist for a few weeks now, since the latest update, and need help. Thoroughly research any product advertised on the site before you decide to download and install it. I don't know which browser you're using, but I tried with Chrome and Edge and had no problems accessing the drivers and downloads on the left side of the page.
Tells me there is a driver update and to run SupportAssit to update drivers. Reading the comments was honestly hilarious. Worst customer experience I ever had in my whole life! So you are just telling dell tech. This page talked about how to improve the digital assistant's speech-recognition capability. Unfortunately for them Dell internet is full of reviews and posts telling how Dell is treating customers who are facing issues with their products and service. They turned out to be defective, and the engineere was embarrassed.
They are getting away with selling faulty products and scamming customers who get stuck with this junk into a cruel game of cat and mouse, having to spend days on the phone, getting nowhere with these Third World call centers. Warranty Dell backs all of its laptops with a standard one-year warranty, under which the company pays for both inbound and return shipping if you need to send a product in for service. He said yes and the next voice I heard said 'how can I help you? Bounced to me to a customer service representative who told me in the future I needed to call the number I just called the number currently displayed on the phone. Hit them where it hurts!!! I found 2-3 Dell Assists on my computer the latest w10 and uninstalled them all. I will spend my time blogging about this issue and raise awareness how bad this company is.
The Inspiron was much faster, and I was able to use Cortana, after we completed the rest. Bottom Line With its fast and accurate answers, wide variety of contact methods, and personalized support techs, Dell's customer service is truly top-notch. Monsieur Patco, who are you that are so wise in the ways of science? Make sure you are not selecting an icon on your Desktop which is probably for the install utility, not the utility itself. They use terms like specialist,team, etc. He then walked me through the process of resetting Windows, which took well over an hour with all the reboots and updates.
Hi JasonAllen5570, Thanks for posting. Monday would have been May 30th I said that was five days ago and nothing has happened. Dell Support Assist is nothing but the first proactive and predictive support solution for your systems and tablets. They even said I should install Linux Mint or buy a Windows license. Please keep one thing in your mind that, you are not able to restore your Windows device to the previous state if System Restore is turned off.
Me too, I have the same issue. I was eager to hang up, but he was insistent that I make sure I had received his email before we could end the call. I would have contacted Michael Dell, but try as I might, I could not find contact information for him. These included getdevices, getsysteminfo, checkadminrights, downloadfiles and downloadandautoinstall. Dell is probably better than some. Now I'm just waiting for it to end somehow while typing this on my phone as it continuously loops.
. I will give Dell a call, but if anyone else has a clue, I would be interested in advice. As a tester, I felt weird about getting called out like that, but regular consumers may appreciate this kind of personal follow-through. Using resources for no real benefit. Some of those utilities are interrelated and may need something else installed.
However recently when I tried this I get a message saying Dell Support has stopped working and that Windows is searching for a solution to the problem. Hello, SupportAssist is Not Working. Should I uninstall all that I'm able? Ok Michael Dell i was on the phone for almost 3hour just with customer service they kept sending to difference people each one would ask me if I was in the United States. When I finally got a phone number for a supervisor, no one ever answered. After two hours on my own I was able to install it. I keep getting the message that I do not have an Internet connection when I do. It seems that there are problems with the new version.