Click this link Opens New Window to download the application 2. I did have to respond to an automated voice prompt that asked for my service tag and what my problem was, but after that, I got a human right away. After 2 weeks of trying to determine why my order was late compared to the original committed delivery date, Dell finally told me the order needed to be cancelled. Reading the comments was honestly hilarious. Using Microsoft Windows 7, this is how you load your application. I will leave them a message to call you.
If that seems to work, reboot the system and then go to the Dell site and do a search for Support Assist. Arrived with dead Motherboard, took one week for a tech to show up. Dell is probably better than some. I suggested that maybe our connection was just slow and that I would try it again later, but he was insistent that we needed to reset my computer to factory settings in order to get it working well. There's a major issue with the screen connections that messes up whatever you r doing at the moment, you get these round circles going up and down your screen, the keyboard freezes, you can't close apps. I can't boot and my wireless card is broken. I was moved to hardware then software and told the one year warranty on my computer did not include software; which is the problem.
I was eager to hang up, but he was insistent that I make sure I had received his email before we could end the call. Hit them where it hurts!!! Because someone was having a problem I uninstalled mine from the Programs and Features dialog and waited to see if it would come back, which it did not. But lately I haven't been able to use the SupportAssist from dell. Called to find out if I would still get my discount because it is memorial day discount and it wasn't my fault it went back. When I said that I must have sent the Tweet in error and that he could close the ticket, he insisted that I talk to his boss, who asked me if I was happy with their service before letting me go. It does things like detect device drivers that need updating and s cans hardware components for potential problems. I'm thinking I hot someone else's used lemon system and that is not what I purchased.
I would have contacted Michael Dell, but try as I might, I could not find contact information for him. They have 1,400 of my dollars and I have equipment that is worthless because even the Ethernet will not work for internet connection. What other Dell Utilities do you have installed. I have been doing Computer Support for 25 years, this is the worst I have seen from Dell and have worked with them for years. When I finally get it back, the computer case had been switched as mine had a silver logo on the cover and the one he returned had a black logo. Ok Michael Dell i was on the phone for almost 3hour just with customer service they kept sending to difference people each one would ask me if I was in the United States. I downloaded the latest version of Support Assist Version 2 a few days ago.
No reason give as to why. The left hand side of the screen recommends things you should do quickly, such as setting an admin account password, updating your program or identifying any issues with your device drivers. In my opinion if they can't design a keyboard that will last 6 months under normal conditions that sounds like a defect. No one, even the manager, seemed to be concerned with helping me send in my system to be fixed. This is a complete advertisement.
I think if u going to keep me on hold for a long time u would be telling that person why I am calling. Hope this helps, Ernesto Carrillo Jr. The computer guy opened the case and immediately asked if someone else had changed out the components! Weeks later, the parts rrived and the engineer came to fit them. Other than the previously mentioned Dell SupportAssist test failures, I've had no issues with this fast little laptop. Should I uninstall all that I'm able? It always says it's preparing at 0% and it won't run. When I go to the Dell laptop support page, it requires that I enter my service tag; when I did it forced me to download the Support Assist app again.
Hi Airpilot and welcome to Tenforums. There is lots of information and lots of options. I spent 2 weeks contacting Dell by email and phone, and never received a return phone call. Currently waiting for the technician to come over to fix the problem. I hope you guys out there reconsider getting Dell products but don't just base it on my reviews. It just seems that the latest version will absolutely not work on my system.
When I finally got a phone number for a supervisor, no one ever answered. Here we walk you through installing the support center application. Many prebuilt machines have too much junk automatically starting up. You can get tech support for your Dell laptop from a wide variety of sources, including web resources, phone, live chat, Twitter and Facebook. I have this other Dell stuff.
I asked for another quote , which was never sent to me. When I try to open it, it tries to load but won't load properly icon just continues to flash and flash , with a message that optimization tools are loading. I contacted them by phone and chat. Dell Precision M6800 - 17. When I did not receive my invoice, I phoned Dell. So do you want to buy Dell? Because they couldn't contact me on a cell number that's been disconnected for over a year they started giving me attitude. The motherboard is defect and has to be fixed.
That's about the extent of the support staff's training. I was on a revolving circuit from sales to customer service and back. I hate to say it, but if you can't access the page, you might have to call Dell to get it straightened out. I called tech support and was immediately patched to a person in India, who tried to help. I will also include a transcript, a record of all correspondents, every email I received along with the review with dates so the world can see how slow to take action dell was and how un-useful that action was. And unknowingly the customer would be paying an overprice for premium support instead of extras. So I have no online recourse to my online Premium support.