For exact dates for the current course run, please refer to the course detail page on edX. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure. Provided by Microsoft Learn an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle. Provided by Microsoft Learn how to support the installation tasks associated with Windows 10. Provided by Microsoft Learn an appreciation for the communication skills that a successful support agent needs. These courses can be rigorous but rewarding, with the flexibility to master skills at your own pace, and a robust capstone project that demonstrates your knowledge.
These include troubleshooting Windows installation problems, troubleshooting Windows web browser problems, troubleshooting application installation issues, troubleshooting Windows Authentication problems, clean malware infected devices. Learn on your own time All courses are available online and on demand — so whether you plan to spend a couple of hours per day or a couple of hours per week, you can work on these skills at the pace that is right for you. Provided by Microsoft Learn importance of maintaining complete, detailed, and accurate documentation and when and how to apply that knowledge. The detailed topics in this course includes understanding network topologies, understanding physical networking, understanding network protocols and troubleshooting common network issues. The capstone runs for four weeks at the beginning of each quarter: January, April, July, October. The Capstone project will provide you with a series of tasks based activities around the core subject areas that validate the skills you have developed. Not to mention you get the important credentials employers want.
You will develop skills that include learning how to install and customize Windows 10 operating systems and applications, configure web browsers and OneDrive. Finally, the course goes into details of troubleshooting common networking issues. January—March, April—June, July—September, and October —December. Provided by Microsoft Learn the basic understanding of the different types of computing devices desktop computers, laptops, tablets, smartphones, etc. In this course we assembled the top issues people can encounter when using Microsoft Windows. You will develop skills that include managing storage, files, and printers as well as how to configure network connectivity for Windows 10. .
The Microsoft Professional Program provides real-world skills and hands-on instruction that keeps pace with the technology industry. You will also learn how to manage authorization and authentication of users. For each track you complete, you earn a certificate of completion from Microsoft proving that you mastered those skills. The tasks will cover Role, Technical and Productivity skills. The course reviews effective communication strategies that will help you develop a rapport with your customer. Provided by Microsoft Learn how to support the configuration tasks associated with Windows 10.
Expand your skills to become a more efficient and effective troubleshooter including training on tips and tricks on developing analytical solutions, troubleshooting best practices, how to manage customer expectations and handle customer objections to proposed solutions regardless of product. You will also learn about upgrading and migrating to Windows 10. These courses are created and taught by experts and feature quizzes, hands-on labs, and engaging communities. The detailed topics include building a case for the cloud, understanding cloud types, understanding the cloud services and security, introduction to Microsoft Azure, introduction to Microsoft Office 365. Each course runs for three months and starts at the beginning of a quarter.
This course includes in introduction to basic hardware troubleshooting skills. The course starts with explaining the purpose of networking and how networks are laid out in homes, offices, between offices and around the world with the Internet. Provided by Microsoft Learn the essential skills for troubleshooting basic issues that can happen with Microsoft Windows and how to find the issues and fix them. . . . .
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