While our approach allowed us to optimize for reliability, scalability, and modularity, there were other areas where we had to compromise. For example, drivers are not given passenger-destination information before they accept a ride. We needed to build Carbon in a way that would allow us to gather feedback, iterate quickly, and release new versions on a weekly cadence. But this feature was huge for drivers, who immediately took advantage of the ability to drive in their chosen directions throughout the day. Their opinions shaped the app for the better.
The app is noticeably less cluttered with a better method of tracking overall earnings and workarounds that solve for connectivity issues. You saying no more hexagons what did they show? We did not expect this. One being the technical issues that Uber seems to be experiencing. Visit the link below to get started. We even communicated directly with drivers on a one-to-one basis over text. Next up — is messaging. Also of significance has been Lyft's recent enhancements for its driver community, including in-app earnings information as well as , operational discounts, and more.
Plugins Plugins are a design pattern that allows us to feature flag our code in a scalable manner. But after a series of major scandals, including revelations about pervasive sexual harassment and a toxic work environment, and the loss of some of its marketshare, executives at Uber finally. Next is what could actually be called a helpful improvement. At the same time, as an engineering organization we have grown to a point where we have hundreds of engineers available to work together building the app. It is crucial that the app offers the best experience for drivers — and in the process, make rides better for all.
Designers and content strategists worked closely on this orchestration of information — deciding when and how much info to present, what actions to be highlighted at a certain state, and all of the above with glanceable graphics and legible-from-afar text in different languages. To the design lead Bryant Jow, that felt impersonal, like the driver was a cog who had to be turned on like a light switch. I was able to speak to someone on the phone and get 2 cars at the time I wanted. To get a better idea of what drivers really wanted, we did a simple thing: we talked to the drivers. And until they see some real action, no amount of kind or conciliatory words are going to mean anything to them at all. The more surge, the redder the hexagon. Building an app from the ground up raises numerous questions concerning architecture and design.
As an Amazon Associate I earn from qualifying purchases. Get a reliable ride in minutes with the Uber app — no reservations or waiting in taxi lines. Earnings, ratings, and in-app notifications are some of the tools that drivers use to reflect and manage their business, and the app is working on these even when the driver is away. An interesting note, as illustrated below, is that this map library is considered a non-core feature in the app, meaning that even if we run into a catastrophic failure with our map functionality which we hope never happens! The Agenda feature exposes two different plugin points, Agenda Worker and Agenda Section. That means less time waiting for a trip and less gas wasted. October 13, 2015 Driving with Uber means more than just being on the road.
Few of us think about the driver experience when we hail an Uber. For one, the map interface is much cleaner and the navigation has improved. They expressed concern about passerbys or riders knowing their business. Is very short time and usually very short trip. After your trip, we'll email you a receipt.
However, for several days last week our market was using the newer hexagonal surge spots, rather then the larger surge zones. Over time, the demands on the driver app have grown exponentially. Non-Core components, on the other hand, can be disabled if they introduce a major issue or regression to the app. Create your account to explore the app. Scale is key to all of our decision-making, from the planning all the way to the rollout.
For example, drivers are rewarded with bonuses for completing 20 trips in a certain amount of time, or they can earn badges for good feedback from riders. The Notifications feature lets drivers see messages about upcoming earning opportunities, feedback from their riders, and information about their account. As the app grew in complexity, so did Uber as an organization. The Uber driver app has to do a wide variety of things. In 2017, before Kalanick resigned, he got into a fight over fare cuts with an Uber driver.